Exchange Policy for Insiderack.in
At Insiderack.in, we are dedicated to providing a quality shopping experience and ensuring that our customers receive products that fully meet their expectations. If you wish to exchange a product, please review our detailed Exchange Policy outlined below.
Eligibility for Exchanges
We accept exchange requests for products that are defective, damaged, or not as described on our website. Requests for exchanges must be submitted within 14 days of receiving the product. Items that have been used, altered, or are missing their original packaging and accessories may not qualify for an exchange. Please carefully review your purchase upon delivery and contact us immediately if you find any issues.
Exchange Process
To initiate an exchange, you must contact our customer support team via email at info@insiderack.in or by phone at +91-99806-03197. In your message, please include your order details, a description of the issue with the product, and any relevant photographs that clearly show the defect or damage. Once your request has been received, our support team will review your case and respond within 3-5 business days with further instructions.
If your exchange request is approved, you will receive a Return Authorization (RA) along with detailed instructions on how to return the product. Please ensure that the item is securely packaged in its original packaging, along with all its accessories, documentation, and any complimentary items. The product should be returned in the condition in which it was received.
Shipping for Exchanges
For approved exchange requests, we will provide instructions on returning the item. In cases where the exchange is due to our error or a defective product, we will cover the shipping cost for the return. Otherwise, standard shipping charges may apply, and these will be communicated to you during the exchange process.
Processing Exchanges and Replacement
After receiving and inspecting the returned item, our team will confirm that the item meets the criteria for exchange. If it does, we will process the exchange and ship the replacement item to you within 7-10 business days. Should the replacement item be out of stock, we will contact you to discuss alternate options, such as a refund or a similar product replacement. You will be notified via email throughout each stage of the process.
Customer Support
Your satisfaction is our highest priority. For any questions or further assistance related to our exchange policy or any other concerns, please do not hesitate to reach out to us at info@insiderack.in or call +91-99806-03197.
By shopping with Insiderack.in, you acknowledge that you have read and agree to this Exchange Policy. We reserve the right to modify this policy at any time, with the updated version posted on our website.
