Refund and Returns Policy for Insiderack.in
Thank you for shopping with Insiderack.in. We value your satisfaction and have developed this Refund and Returns Policy to ensure a fair and transparent process regarding your purchases. Please review the guidelines below to understand how you can request a return or refund, and under what conditions they are applicable.
Eligibility for Returns and Refunds
We accept return requests for products that are damaged, defective, or not as described on our website. If you believe that the item you received does not meet the promised standards, you must notify us within 14 days of delivery. Requests submitted beyond this period may not be eligible for a refund or replacement. In addition, items that have been used excessively or altered from their original condition may not be accepted. Digital products or services, where applicable, are non-returnable unless otherwise specified at the time of purchase.
How to Initiate a Return or Refund Request
To request a return or refund, please contact our support team providing your order details and a clear description of the issue. You can reach us via email at info@insiderack.in or call us at +91-99806-03197. Once we receive your request, we will review it and respond within 3-5 business days. If your claim is approved, we will provide you with instructions on how to proceed with the return shipment. Please ensure the item is securely packaged in its original packaging along with all accessories, documents, and any complimentary items.
Refund Process
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges and Replacements
Where applicable, we also offer exchanges or replacements for items that are defective or not as described. In such cases, once your return is approved, you may choose to receive the same item as a replacement or opt for a refund. If an exchange is requested and the item is out of stock, we will offer a refund as an alternative.
Contact Us
Your feedback is important to us. If you have any questions or require further assistance regarding our Refund and Returns Policy, please do not hesitate to contact our customer support team by emailing info@insiderack.in or calling +91-99806-03197.
By purchasing from Insiderack.in, you agree to the terms laid out in this policy. We reserve the right to modify this policy at any time, and any changes will be updated on our website.
